Return, Cancellation, Exchange, & Refund

All returns, exchanges, or refund requests must first be authorized by contacting our Customer Service Department. 

To be eligible for a return/exchange, your item(s) must be new, unused and contain original packaging accessories. 

• All Paddles must still have the seal over the grip handle. 
• Apparel must still have their original tags attached. 
• Apparel cannot be returned if worn or washed. 
• Table Tennis Rubber(s), nets, and balls cannot be returned if opened, unless item is defective. 

You have 30 calendar days to return/exchange an item from the date of purchase for items purchased directly from JOOLA. You will be asked to provide the following to complete the return/exchange: 

• A receipt or proof of purchase must be presented to make a return or exchange. 
• All returns or exchanges must have a Return Merchandise Authorization (RMA) number provided by our Customer Service. 
• Please note that additional shipping and handling charges will apply. If the return or exchange is a result of our error or defect, you will not be charged for return shipping and handling. 

Important Note on Items Purchased Through Authorized Retailers: Customers should reach out to their original point of purchase within 30 days to fulfill a return or exchange prior to contacting JOOLA to file a warranty claim. 

• Upon receipt and inspection of your returned items, you will be notified regarding your refund.
• If approved, a refund will then be issued within 7-10 business days.
• Refunds will only be made to original method of payment.

Once an order is placed, we are unable to cancel or edit the order. If you no longer wish to keep the item after receiving it, contact customer support to initiate a return. The item must be in brand-new condition and returned in its original packaging.

• No Return or Exchanges: Items designated as Clearance are final sale and ineligible for refund or exchange. Exceptions to this policy will be granted solely for defective, damaged, or incorrectly shipped items.
• No Price Adjustments: Clearance items are final sale and are not eligible for price adjustments or price matches under any circumstances. The pricing of final sale items is fixed and will not be modified after purchase.

The following items are NOT returnable or exchangeable unless defective or the result of our error.

• Assembled Rackets
• Tables
• Rubbers
• Blades
• Balls
• Covers
• Cases
• Grips
• Glues
• Cleaners
• Edge Tapes