Warranty

1. Submission: 

• To initiate a warranty claim, contact JOOLA Customer Service through the designated channel on our website. 
• Provide your name, address, daytime telephone number, SKU number of the product, and a description of the problem. 

2. Verification: 

• Once your case has been created, you will receive a message from JOOLA requesting a copy of your proof of purchase along with documentation of the damage or defect. Please note that warranty claims can only be initiated by the original purchaser, and the original purchase receipt must be provided.
• JOOLA will verify that your item is purchased from JOOLA or an authorized JOOLA retailer. 
• Video or photo documentation of the damaged or defective product will also be reviewed to proceed with the warranty claim.

3. Shipping Responsibility:

• Customers are responsible for shipping the product back to JOOLA for warranty claims on items valued at 100$ or more.

4. Repair or Replacement:

• JOOLA reserves the right to repair or replace, at its sole discretion, any defect covered by the warranty. 
• Replacement products will inherit the remaining warranty period from the original product's purchase date.

5. Limitations:

• JOOLA’s liability for warranty claims is limited to the terms outlined in this warranty document. 
• This warranty is subject to change, and the latest version will be available on our website.
• The maximum number of replacement paddles a customer may receive:
• 6 month warranty: 2 replacements
• 1 year warranty: 3 replacements

Sport Squad, Inc. (“JOOLA”) Limited Manufacturer Warranty is for the US ONLY. Registration on infinity.joola.com is required within 14 days of purchase to be eligible for the warranty policy. The warranty is non-transferable and only valid for the original purchaser. This Limited Manufacturer's Warranty is subject to change, and the latest version will be available on our website.

JOOLA warrants the paddles to be free from major defects in workmanship and materials when used for the intended purpose under normal use and conditions for a period of 6 months from the date of receipt on original purchase in the United States and Canada.

This warranty covers all manufacturer defects, missing parts, and workmanship. It does not cover damages through due to improper usage, negligence, abuse, transportation damage, acts of nature, or accidents (including failure to follow the instructions supplied with the product.)

If during the Limited Warranty period, any part or component of the product is found to be defective, JOOLA will, at their sole discretion: 

• Replace the defective part or product with a new part or product (either the same model or of equivalent value). 
• If purchased from an authorized retailer, please follow the retailers return/exchange policy prior to reaching out to JOOLA customer service.

• JOOLA’s obligation to replace or exchange the part or product, shall not exceed the amount of the original purchase price of the product. 
• JOOLA is not liable for loss of use of the product, or other consequential or incidental costs, expenses, or damages incurred by the customer.

• Normal wear and tear, damage through improper usage, negligence, acts of nature, or accident (including failure to follow the instructions supplied with the product). 
• Fading of graphics. 
• Used in commercial applications or rentals. 
• Modified or repaired by anyone not authorized by JOOLA. 
• Purchasing from a non-authorized JOOLA dealer or purchasing in used condition. 
• Not being the original purchaser.

*(If any of the above occurs, please still contact us and we will see what we can do to help you.) 

• You must include THE ORIGINAL COPY OF YOUR SALES RECEIPT. 
• You must submit a Customer Service Case through our case portal located on the Contact Us page to notify the company of the nature of the problem. Please note our hours of operation, M-F 8am-5pm EST, closed on major holidays. 
• Please include your name, address, daytime telephone number, model number of the product, and a description of the problem. 
• Customer is responsible for shipping the paddle back to JOOLA to validate the warranty claim.

• If the paddle you purchased has NFC Chip technology or was not purchased directly from JOOLA, you will have to register your paddle at https://infinity.joola.com/registration.
• If you register the paddle you purchased using the NFC Chip, you can extend your warranty from 6-months to 1 year.
• If you purchased your paddle via an JOOLA Authorized Dealer you must register your paddle on https://infinity.joola.com/registration.    
• Registration is required to have your paddle covered by the limited warranty policy.

• Customers that buy through our website and register their paddle can extend their paddle warranty from 6 months to 1 year.  
• Consumers who buy through our website but do not register will only be eligible for the 6-month warranty period.