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Warranty

General 

Our Limited Manufacturers Warranty covers all defects in materials and workmanship. It does not cover damage due to improper usage, negligence, abuse, transportation damage, acts of nature, or accidents (including failure to follow the instructions supplied with the product.) 

Warranty period varies between products.

The warranty period begins from the date of purchase unless otherwise noted. This Limited Manufacturers Warranty is available only to the original purchaser and is valid in the United States and Canada only. JOOLA’s liability is limited to the repair or replacement, at its sole discretion, of any defect and does not include any liability for direct, indirect, incidental, or consequential damage of any kind. 

Important note on shipped tables: customers should refuse delivery of any items that appear to be damaged. Returns, refunds, or exchanges may not be accepted once an item is signed for and delivery accepted.   
 

Warranty Claim Process 

1. Submission: 

  • To initiate a warranty claim, contact JOOLA Customer Service through the designated channel on our website. 
  • Provide your name, address, daytime telephone number, model number of the product, and a description of the problem. 
2. Verification: 
    • JOOLA may request proof of purchase to validate the warranty claim. 
    3. Shipping Responsibility: 
      • Customers are responsible for shipping the product back to JOOLA for warranty claim validation. 
      4. Repair or Replacement: 
        • JOOLA reserves the right to repair or replace, at its sole discretion, any defect covered by the warranty. 
        5. Limitations: 
          • JOOLA’s liability for warranty claims is limited to the terms outlined in this warranty document. 
          • This warranty is subject to change, and the latest version will be available on our website. 
          Pickleball Paddle Limited Manufacturers Warranty  

          Sport Squad, Inc. (“JOOLA”) Limited Manufacturer Warranty for the US ONLY. Registration on JOOLA.com is required within 14 days of purchase to be eligible for the warranty policy. Warranty is non-transferable and only valid for the original purchaser. This Limited Manufacturers Warranty is subject to change, and the latest version will be available on our website.  

          Limited Manufacturers Warranty Period 

          JOOLA warrants the paddles to be free from major defects in workmanship and materials when used for the intended purpose under normal use and conditions for a period of 6 months from the date of receipt on original purchase in the United States and Canada. 

          Coverage 

          This warranty covers all manufacturer defects, missing parts, and workmanship. It does not cover damages through due to improper usage, negligence, abuse, transportation damage, acts of nature, or accidents (including failure to follow the instructions supplied with the product.) 

          Remedies 

          If during the Limited Warranty period, any part or component of the product is found to be defective, JOOLA will, at their sole discretion: 

          • Replace the defective part or product with a new part or product (either the same model or of equivalent value). 
          • If purchased from an authorized retailer, please follow the retailers return/exchange policy prior to reaching out to JOOLA customer service.
          Limitations 
          • JOOLA’s obligation to replace or exchange the part or product, shall not exceed the amount of the original purchase price of the product. 
          • JOOLA is not liable for loss of use of the product, or other consequential or incidental costs, expenses, or damages incurred by the customer. 
          Exclusions - What is Not Covered 
          • Normal wear and tear, damage through improper usage, negligence, acts of nature, or accident (including failure to follow the instructions supplied with the product). 
          • Fading of graphics. 
          • Used in commercial applications or rentals. 
          • Modified or repaired by anyone not authorized by JOOLA. 
          • Purchasing from a non-authorized JOOLA dealer or purchasing in used condition. 
          • Not being the original purchaser. 

          *(If any of the above occurs, please still contact us and we will see what we can do to help you.) 
           

          Submit a Warranty Claim:  
          • Product must be registered prior to filing a warranty claim. 
          • You must include THE ORIGINAL COPY OF YOUR SALES RECEIPT. 
          • You must submit a Customer Service Case through our case portal located on the Contact Us page to notify the company of the nature of the problem. Please note our hours of operation, M-F 8am-5pm EST, closed on major holidays. 
          • Please include your name, address, daytime telephone number, model number of the product, and a description of the problem. 
          • Customer is responsible for shipping the paddle back to JOOLA to validate the warranty claim.
          Paddle Registration 
          • If you purchased your paddle directly from JOOLA.com, you do not have to register your paddle. It was automatically registered at the time of purchase. 
          • By registering your paddle, you will extend your paddles 6-month warranty to 1 year.  
          • If you purchased your paddle via an JOOLA Authorized Dealer you must register your paddle on https://infinity.joola.com/registration.    
          • Registration is required to have your paddle covered by the limited warranty policy. 
             
          NFC Chip Warranty 
          • Customers that buy through our website and register their paddle can extend their paddle warranty from 6 months to 1 year.  
          • Consumers who buy through our website but do not register will only be eligible for the 6-month warranty period. 

           

          Contact Us 

          • Please fill out this form to submit a warranty claim for your product or for general questions about our products. You can reach us by phone at (301) 816-3060, M-F 8am-5pm EST, closed on major holidays.