MOD TA-15 Paddle Refresh Update
Overview
The MOD TA-15 Paddle Refresh Program is your chance to get a significant discount on the soon-to-be released JOOLA Perseus Pro IV pickleball paddle (1 per claim). The information outlined below is your step-by-step guide and will help you get a head start before the program opens on March 15, 2025.
Who’s Eligible? All customers that purchased a Perseus MOD TA-15 paddle in brand-new condition from JOOLA or an authorized retailer before March 1, 2025, with a valid proof of purchase (receipt) and serial number. Customers must be within the US, Canada or Australia.
Who’s Not Eligible? Customers that purchased Perseus MOD TA-15 paddles outside the US, Canada and Australia; on or after March 1, 2025; from unauthorized retailers, such as eBay or Facebook Marketplace; or in used condition from any retailer are ineligible. Only customers that purchased Perseus MOD TA-15 paddles in brand-new condition from JOOLA or authorized retailers are eligible.
What’s the Discount? Eligible Perseus MOD TA-15 paddle customers will receive 50% off the new Perseus Pro IV paddle on joola.com and can choose between the 14mm and 16mm. To ensure you don’t have any disruption to your play schedule you can keep the Perseus MOD TA-15 while you wait for your new Perseus Pro IV to arrive. Your Perseus MOD TA-15 is still good for regular recreational play or fun and is only being retired from sanctioned play on July 1, 2025.
When Does It Start? You’ll be able to get your personal discount code any time between March 15, 2025, and April 30, 2025. Once you get your personal discount code, it will be valid on joola.com until June 1, 2025.
All purchases made before March 1, 2025, will still be covered under our standard return/exchange policy, available here. Once the Perseus Pro IV code has been claimed or redeemed, the warranty on your MOD TA-15 will be voided.
Program Registration
Please view the video above for a visual walkthrough of the paddle registration process.
Register your Perseus MOD TA-15 paddle by scanning its NFC Chip:
Already registered your Perseus MOD TA-15 paddle? Great, skip ahead to Step 5.
Step 1: Make sure you’ve downloaded the JOOLA Infinity app for iOS or Android. (You can register your paddle without the app, but we recommend using the app for the best experience.)
Step 2a, App Access: To access the NFC chip on your paddle, unlock your phone, then open the JOOLA Infinity app, tap on “More” on the bottom right under “Product Settings” and select “Product Registration” then follow the prompts to register your paddle. When tapping your smart device, be sure to position your device at the spot where the paddle meets the handle, just beneath the JOOLA rubber band.
- iPhone users: Try tilting your phone slightly to the side.
- Android users: Keep your phone vertical (as shown in the image below).
Step 2b, Web Access: To access the NFC chip on your paddle, unlock your phone. Continue to follow the prompts to register your paddle. When tapping your smart device, be sure to position your device at the spot where the paddle meets the handle, just beneath the JOOLA rubber band.
- iPhone users: Try tilting your phone slightly to the side.
-
Android users: Keep your phone vertical (as shown in the image below).
Once connected, a link will appear on your screen. Tap it to go directly to the registration page.
Step 3: Register Your Paddle: To finalize your paddle registration, simply complete the registration form. This form collects key details to authenticate your paddle, including its serial number and purchase information. The serial number will automatically populate in the designated field, making the process even easier.
Step 4: Upload Your Receipt: To complete the registration, you must upload an image of your receipt to the app or browser. Please note: Your receipt must be in .jpeg or .png format, as .pdfs are not supported.
- If your receipt is in .pdf format, take a screenshot on your computer or phone and save it as a .jpeg or .png before uploading.
Step 5: Once you’ve successfully uploaded your receipt you will now have the option to select the “Submit Discount Claim” button.
Step 6: If you’ve made it this far, congratulations: you will now have access to a discount code for 50% off the new Perseus Pro IV. Your discount code will not be active until March 15, when you can follow the link provided when you submit your warranty claim and enter your discount code at purchase. Don’t worry, if you forget to copy your discount code, you’ll also receive an email providing you with access to the Perseus Pro IV along with your individualized code.
*If you’re having trouble using the NFC Chip, please reach out to your country specific customer support team.
Redeem Your Discount Code
Starting March 15, if you have successfully completed your paddle registration and submitted your warranty claim following the steps above, your custom discount code and a direct link will instantly become available on the “Claim Now” screen within your paddle dashboard. Additionally, the discount code and product link will be sent to your email address.
*Please note that your discount code will not work on the Perseus Pro IV listing on JOOLA.com, it will only be active by selecting the customized URL associated with the MOD TA-15 Paddle Refresh Program.
Canadian and Australian Customers
For our Canadian and Australian customers only, once you have successfully registered your paddle, you will be directed to contact your designated country specific customer support team.
FAQ's
What if I can’t get my NFC Chip to scan? That’s not a problem. Please reach out to your country specific customer support team.
I lost my receipt. Am I in big trouble? No need to worry. Please contact your country specific customer support for assistance.
Do I need to download the app? No.The MOD TA-15 Paddle Refresh Program can be accessed through your web browser at https://infinity.joola.com/home
Do I need to return my MOD TA-15? No! To ensure you don’t have any disruption to your play schedule you can keep the MOD TA-15. Your MOD TA-15 is still good for regular recreational play or fun and is only being retired from sanctioned play.
What do I do if I only have a .pdf file of my receipt? If a .pdf file is the only version of the receipt you have, you can simply take a screen shot and save the image as a .jpeg or .png file.
What if I don’t have a serial number? No need to panic. Please contact your county specific customer support team for help.
When do I get my discount code? And where can I use it to get my new Perseus Pro IV? If your Mod TA-15 refresh is approved between March 15 and April 30, your discount code will appear on the Claim Now screen and be sent to your email address. At the same time, you will receive a unique URL directing you to the Paddle Refresh Perseus Pro IV purchase page, where you can enter your code to receive 50% off one Perseus Pro IV.
I already registered my paddle; do I need to do it again? No. You’re all set. But if your receipt is missing, you’ll be prompted to upload it to be able to proceed in the Refresh Program process.
What if I don’t see my authorized retailer? Don’t worry! If you’re not able to locate your authorized retailer at the Authorized Retailer link, please complete the process and you’ll receive confirmation of whether or not your retailer was accepted even if they don’t show up on our site.
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