Placing an Order
Thank you for choosing us! We aim to process your order within 48 business hours, excluding weekends and holidays. For larger volume orders or during peak seasons, a little extra time may be required.
Once an order is placed, we are unable to cancel or edit the order. Please confirm the order details and shipping and billing information before submitting. We appreciate your understanding.
Our commitment is to keep you informed. If, for any reason, an item becomes temporarily out of stock or if we require additional payment details, our dedicated customer service representative will reach out to you promptly.
Non-Continental USA Orders
At the moment, our website is unable to process orders for shipment to Puerto Rico, Alaska, and Hawaii. However, our dedicated customer service team is here to assist you. Please contact us to place an order.
When reaching out to our customer service, kindly provide the following details to ensure a smooth process:
- First Name
- Last Name
- Email Address
- Shipping Address
- Billing Address
- Item names and SKUs (located above the product title on the product page)
Our customer service team will calculate the delivery charges based on your order request. For tables, enjoy complimentary delivery to the port of your choice within the continental USA. Customers are responsible for arranging a freight forwarder to handle the final leg of the journey. JOOLA is not liable for any shipping damages that may occur after the table has arrived at the port.
Feel free to contact our customer service for any assistance or additional information you may need. We appreciate your understanding and look forward to serving you.
Payment & Taxes
To make your purchase seamless, we accept payments through Visa, MasterCard, Discover, AmEx, Apple Pay, Google Pay, or PayPal. Unfortunately, we cannot process COD (Collect On Delivery) orders.
Please ensure that the credit card billing address provided is correct, as our system requires accurate information for order processing. Regrettably, we are unable to accept credit card gift cards or non-US bank-issued credit cards.
In our commitment to online security, we may request additional verification from you. We apologize for any inconvenience and appreciate your understanding as we work to enhance your shopping experience.
As a division of Sport Squad, Inc., your credit card statement will reflect charges from “Sport Squad” upon completion of your purchase. By clicking “Submit Order” during checkout, you confirm your agreement to pay the total amount in full in US Dollars. Please note that all orders will be subject to applicable sales tax.